We sincerely apologize for any inconvenience you've experienced.
While our goal is for every box to reach you in perfect condition, there are circumstances beyond our control during the delivery process.
If you receive an item that is damaged, expired, or missing (i.e., the box is intact but an item is absent), please contact our customer support team via **this form.**
To expedite the resolution, please provide our support team with the following photos:
Please be aware that damage to the exterior of the box or packaging will not qualify for replacement if the contents are intact.
Fragile items like cookies or snacks, as well as chocolate that may melt during transit, may not be eligible for replacement. Minor cosmetic issues, such as small scratches, might not qualify for compensation.
We offer compensation either through a partial refund or a replacement item, depending on the situation.
Every customer facing these issues is eligible for compensation.
Our support team will evaluate the validity of the damaged item claim.
Due to inventory fluctuations, please report any issues within 7 days of receiving your box.
Once approved by our support team, replacement items will be shipped in the next available shipment.